Shipping & Returns

REFUND AND EXCHANGE

Exchange of the items is accepted within 3 days from purchase with the item and packaging in original condition. In case of a return, our Non-Refund Policy allows for an order cancellation within 1 day from purchasing the order. All pre-orders items are final sale and NOT eligible for return or exchange. If you have any further questions please contact our customer care team by emailing nadiyah@meral-jewellery.com

 

JEDDAH SHIPMENTS 

Same day delivery is available within Jeddah only. Orders placed before 2 pm will be delivered on the same day. orders placed after 2 pm will be delivered on the next working day. Please bear in mind that deliveries are only made on working days.

 

KSA SHIPMENTS

We offer Standard Delivery (30 Riyal):
We will deliver your parcel within 3-5 business days, excluding customs processing times. During high season, delivery might take a little longer. Please note that MERAL JEWELLERY is not responsible for any additional time incurred while your parcel is held at Customs.

 

 

WARRANTY AND REPAIR  

If you experience a problem with your jewelry, we offer a free repair for an 2 years from time of purchase, please bring the item with the purchase receipt to any of our shops, you can find our locations under the contact us tab on our website, and we will arrange a repair as quickly as possible.

 

PAYMENT

Meral-jewellery.com offers customers credit card and debit card payments.

 

GOVERNING LAW

Your use of this Website and any purchase by you of any Product from Meral-jewellery.com shall be governed by the Saudi law and you hereby submit to the exclusive jurisdiction of the Saudi courts. Please check back frequently to see any updates or changes to our Privacy Policy.